Bill and Account Collector

Job Description

We are on the lookout for a dedicated Bill and Account Collector to join our finance team. In this key role, you will manage the dunning process, ensuring timely follow-up on outstanding payments while fostering strong relationships with our clients. Your goal will be to minimize bad debt through effective communication and negotiation skills.

Responsibilities

• Conduct follow-ups on overdue accounts and secure payments.
• Document all communication with clients concerning their debts.
• Work with the finance team to prepare and analyze accounts receivable reports.
• Establish positive relationships with clients to facilitate repayment.
• Assist in developing customer service policies related to collections.
• Train new staff on collection procedures and best practices.

Requirements

Education

• Bachelor's degree in a relevant field.

Experience

• 2+ years of experience in debt collection or similar roles.

Technical Skills

• Financial Analysis

Soft Skills

• Effective Communication

Languages

• English: Fluent

Advantageous

• Background in customer service: Experience in customer service roles will be beneficial for negotiations.
• Multilingual abilities: Ability to communicate in Spanish or other languages is a plus.

Benefits

• Comprehensive health benefits including dental and vision
• 401(k) retirement plan with a generous match
• Flexible working hours and remote options
• Wellness programs and employee assistance

Company Culture

• Innovation: We encourage creative thinking and new ideas that contribute to our services.
• Transparency: Open communication is encouraged across all levels of the organization.