Automobile Club Information Clerk

Job Description

Join our team as an Automobile Club Information Clerk, where you will assist members with inquiries related to travel, insurance, and club services. Your effective communication skills will be key to ensuring member satisfaction.

Responsibilities

• Answer phone calls and emails from members seeking information or assistance.
• Help members complete membership applications and renewals.
• Process payments and update member accounts accordingly.
• Troubleshoot and resolve member issues effectively.
• Document member interactions and maintain accurate records.
• Provide feedback for improving operational processes.
• Promote club services and benefits to enhance member engagement.

Requirements

Education

• High school diploma or equivalent

Experience

• 2+ years of customer service experience

Technical Skills

• Web-based booking systems
• Basic financial transaction handling

Soft Skills

• Interpersonal Skills
• Organizational Skills

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Bilingual proficiency: Ability to communicate in both English and Spanish is highly desirable.
• Experience in travel or insurance sector: Experience in the automobile or travel industry will be an advantage.

Benefits

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and flexible scheduling.

Company Culture

• Team-Oriented Environment: We foster a collaborative and supportive workplace where team efforts are recognized and rewarded.
• Commitment to Professional Development: We encourage ongoing education and provide a supportive environment for professional growth.
• Inclusivity: We are dedicated to creating a diverse workplace where everyone feels valued and included.