Service Technician

Job Description

We are in search of a skilled Service Technician to join our team. The successful candidate will be responsible for providing technical support to our customers, diagnosing and resolving service issues, and ensuring a high level of customer satisfaction.

Responsibilities

• Provide timely resolutions to customer service requests.
• Collaborate with sales and engineering teams to enhance service offerings.
• Maintain comprehensive knowledge of company products and services.
• Respond promptly to service requests and maintain service level agreements.
• Participate in product testing and quality assurance processes.
• Advise customers on equipment usage and care.
• Prepare and submit reports on service activities to management.
• Actively engage in team meetings and discussions to improve service processes.

Requirements

Education

• Associate's degree in a related field
• Bachelor's degree is a plus

Experience

• 4 years of hands-on experience in the field.

Technical Skills

• HVAC systems knowledge
• Ability to read technical diagrams

Soft Skills

• Teamwork
• Flexibility

Certifications

• First Aid/CPR Certification
• Forklift Operator Certification

Languages

• English: Fluent

Advantageous

• Experience with specific brands of equipment: Familiarity with maintenance practices of leading brands in the industry.
• Advanced fault finding techniques: Expertise in determining faults in equipment before repairs.

Benefits

• Comprehensive health benefits and wellness programs
• 401(k) with generous employer match
• Flexible scheduling options
• Continuing education reimbursement

Company Culture

• Respect and Inclusion: We foster a culture of respect and inclusion, where diverse perspectives are valued.
• Professional Development: We offer training and development opportunities to enhance employee skills and growth.
• Work-Life Balance: We believe in a healthy work-life balance and support our employees' well-being.