IT Support Specialist

Job Description

Join our vibrant Chicago office as an IT Support Specialist. This position focuses on delivering exceptional IT support to our staff, resolving technical issues, and ensuring that our workplace technology is efficient and effective.

Responsibilities

• Serve as the first point of contact for technical support issues.
• Perform routine maintenance on IT systems and hardware.
• Support the implementation of new technology solutions.
• Monitor system performance and troubleshoot issues.
• Assist in developing and implementing IT policies and procedures.

Requirements

Education

• Associate degree in Information Technology or related field
• Bachelor's degree preferred

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Certifications in ITIL or similar: Additional certifications in IT service management are a plus.
• Experience in a fast-paced environment: Ability to handle multiple priorities in a high-pressure setting.

Benefits

• Health, dental, and vision insurance with flexible spending options
• Generous PTO policy with paid holidays
• 401(k) with competitive match
• Growth and training opportunities in the IT field

Company Culture

• Supportive Environment: We create a supportive environment that encourages personal and professional growth.
• Diversity and Inclusion: We believe in the power of diversity and strive to create an inclusive workplace.
• Work-Life Balance: We prioritize work-life balance, promoting flexibility in our work arrangements.