Lodging Manager

Job Description

We are seeking an experienced Lodging Manager to lead our team and oversee daily operations at our vibrant Orlando location. The ideal candidate will be responsible for ensuring exceptional guest satisfaction, managing staff, and optimizing operational efficiency. You will develop and implement policies and procedures while coordinating various departments to create a seamless experience for our guests.

Responsibilities

• Oversee daily operations ensuring all departments are running efficiently.
• Develop and implement staff training programs to enhance service quality.
• Manage budgets and financial forecasts to improve profitability.
• Handle guest complaints with a focus on resolution and satisfaction.
• Work closely with the sales team to maximize booking rates and occupancy.
• Ensure exceptional customer service standards are consistently met.
• Implement effective marketing strategies to drive sales.
• Build and maintain relationships within the local community and tourism sector.
• Analyze operational data to identify strengths and areas for improvement.
• Encourage teamwork and a positive work environment within the staff.

Requirements

Education

• Bachelor's degree in Hospitality Management or relevant field

Experience

• 5+ years experience in a managerial role within hospitality

Technical Skills

• Quality Assurance
• Sales Strategy

Soft Skills

• Effective Communication
• Team Management

Languages

• English: Fluent

Advantageous

• Knowledge of additional languages: Bilingual skills can improve guest relations significantly.
• Strong networking within the hospitality industry: Connections can lead to strategic partnerships and benefits.