Bill and Account Collectors

Job Description

Join our team as a Bill and Account Collector. You will be responsible for maintaining accurate customer records and providing exceptional service. A proactive approach to problem solving and relationship building is essential.

Responsibilities

• Handle billing issues and disputes efficiently.
• Track payment status and follow up with customers as needed.
• Assist customers with account setup and maintenance.
• Document all customer interactions accurately.
• Participate in process improvement initiatives.
• Utilize CRM software to manage customer interactions.
• Contribute to customer retention strategies.
• Support team by sharing insights on customer feedback.

Requirements

Education

• Bachelor's degree in Business Management or related field

Experience

• 2-3 years of experience in account management or customer service required

Technical Skills

• CRM Software Proficiency
• Data Entry Skills

Soft Skills

• Time management abilities
• Negotiation skills

Languages

• English: Fluent

Advantageous

• Sales Experience: Previous sales or upselling experience would be beneficial.
• Customer Service Training: Formal training in customer service practices is an advantage.

Benefits

• Comprehensive benefits package including health, dental, and vision
• Employee assistance programs
• Flexible schedule options
• Wellness programs and incentives

Company Culture

• Inclusivity and Diversity: We celebrate diverse backgrounds and perspectives in our workplace.
• Work-Life Balance: We support a healthy work-life balance for our employees.
• Recognition and Reward: We value and recognize hard work and achievements.