IT Support Technician

Job Description

We are searching for a detail-oriented IT Support Technician to join our Denver team. This role involves providing exceptional technical support to our clients and ensuring the smooth operation of their IT infrastructure. The ideal candidate will be skilled in troubleshooting, system maintenance, and user support.

Responsibilities

• Manage user accounts and permissions.
• Ensure the security of IT systems.
• Conduct regular audits of IT systems.
• Provide training and support to end-users.
• Assist in implementing IT projects and upgrades.
• Work with vendors to resolve equipment issues.
• Participate in disaster recovery planning.
• Provide excellent customer service to all users.
• Stay updated on technology trends and updates.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Problem-solving

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with virtualization: Hands-on experience with virtualization tools like VMware or VirtualBox.
• Familiarity with scripting languages: Experience with scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with generous match
• Flexible schedules and remote work options
• Professional development opportunities

Company Culture

• Inclusive Culture: We believe in fostering a diverse and inclusive atmosphere.
• Supportive Team: Our supportive team is crucial to achieving high levels of employee satisfaction.
• Work-Life Balance: We prioritize work-life balance to ensure our team's well-being.