First-Line Supervisors of Food Preparation and Serving Workers

Job Description

As the Shift Supervisor, you will oversee food preparation and serving during your shift, ensuring smooth operations and high service standards. This role involves supervising staff, maintaining quality control, and managing shift activities to enhance customer satisfaction.

Responsibilities

• Lead the team during your shift, ensuring tasks are completed on time.
• Ensure adherence to service protocols and customer satisfaction.
• Prepare staff assignments and oversee their execution.
• Conduct regular inspections of food quality and service areas.
• Handle administrative duties such as payroll and record-keeping.
• Collaborate with management on operational improvements.
• Create a positive customer experience through effective communication.
• Encourage adherence to safety regulations and good hygiene practices.

Requirements

Education

• High school diploma
• Certification in Food Safety is a plus

Experience

• Minimum of 2 years of experience in a food service supervisory role

Technical Skills

• POS Systems
• Staff Training Techniques

Soft Skills

• Team Building
• Time Management

Languages

• English: Fluent

Advantageous

• Proficiency in multilingual communication: Ability to communicate effectively in more than one language.
• Experience with customer loyalty programs: Knowledge of programs that increase customer retention and satisfaction.

Benefits

• Comprehensive health benefits including dental and vision
• 401(k) matching plan
• Flexible work schedules
• Employee referral bonuses

Company Culture

• Innovation: We encourage innovative thinking and welcome new ideas to drive improvements.
• Diversity and Inclusion: Our culture respects and celebrates diversity in the workplace.
• Community Engagement: We believe in giving back to the community and participating in local events.