IT Support Specialist

Job Description

We are searching for an IT Support Specialist to join our Chicago team. The ideal candidate will possess strong technical skills and a proactive approach to troubleshooting, ensuring all IT systems are operating smoothly. Key responsibilities include providing technical support for hardware and software issues, maintaining network systems, and assisting users with IT-related inquiries.

Responsibilities

• Support users with technical issues related to both hardware and software.
• Ensure all IT systems are maintained and operating efficiently.
• Keep detailed records of support requests and resolutions.
• Collaborate with the IT team on various projects to enhance internal systems.
• Troubleshoot network connectivity issues and liaise with the network team.
• Assist in data backups and system updates as required.
• Provide support during software deployments and upgrades.
• Educate users on best practices for IT security.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux Operating Systems
• Virtualization Technologies

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Proficient in using cloud technologies like AWS or Azure.
• Project Management Skills: Experience managing small IT-related projects.

Benefits

• Health, dental, and vision insurance
• Flexible spending account options
• Remote work flexibility after probation
• Employee training and certification reimbursement

Company Culture

• Innovation: We foster an environment where innovative ideas are encouraged and rewarded.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.
• Team Support: We support one another in our efforts to provide the best IT services possible.