Telecommunicator Supervisor

Job Description

As a Telecommunicator Supervisor, you will lead a team of professionals in the heart of our emergency communication center. Your role is vital in ensuring that emergency calls are handled efficiently and that resources are dispatched with precision. We are seeking an individual with strong leadership skills and extensive experience in emergency response protocols.

Responsibilities

• Lead a team of telecommunicators in handling emergency calls with professionalism and efficiency.
• Implement performance metrics to evaluate team effectiveness and operational efficiency.
• Ensure all emergency calls are answered accurately and responded to promptly.
• Coordinate with law enforcement and emergency services to facilitate quick response times.
• Train new staff on communication protocols and operating procedures.
• Conduct regular team meetings to discuss challenges, updates, and improvements.
• Develop strategies to enhance communication flow and reduce response times.
• Maintain compliance with all local, state, and federal regulations pertaining to emergency services.
• Serve as the point of contact for any communication-related issues or escalations.
• Promote a culture of safety and responsiveness within the team.

Requirements

Education

• Associate degree or equivalent in a relevant field
• Bachelor's degree preferred

Experience

• 3 years of experience in a supervisory role within emergency services

Technical Skills

• Public Safety Protocols
• Emergency Call Management Systems

Soft Skills

• Team Management
• Crisis Communication

Certifications

• National Emergency Number Association (NENA) Certification

Languages

• English: Fluent

Advantageous

• Experience in 911 Dispatch: Prior experience working in a 911 dispatch environment can be beneficial.
• Familiarity with GIS Technology: Understanding of Geographic Information Systems to assist in resource allocation.

Benefits

• Comprehensive health benefits package
• 401(k) plan with generous employer matching
• Flexible work schedules
• Employee assistance programs

Company Culture

• Training and Development: We invest in our employees' growth through ongoing training and professional development.
• Respect and Integrity: We maintain a culture of respect and integrity, valuing each team member's contributions.