IT Support Specialist

Job Description

As an IT Support Specialist in Los Angeles, you will play a critical role in enhancing our IT infrastructure and ensuring our systems run smoothly. You will provide technical support, troubleshoot issues, and implement solutions to optimize system performance.

Responsibilities

• Provide front-line support for IT-related inquiries.
• Assist with the development of IT policies and procedures.
• Conduct training sessions for new users on technology tools.
• Ensure proper documentation of systems and processes.
• Investigate, analyze, and resolve technical issues quickly.

Requirements

Education

• Associate's degree in Information Technology or related field
• Professional certifications (e.g. CompTIA Security+) are preferred

Experience

• 2+ years of experience in technical support or IT administration

Technical Skills

• Troubleshooting
• Microsoft Office Suite

Soft Skills

• Teamwork
• Communication

Certifications

• Cisco Certified Network Associate (CCNA)
• Certified Help Desk Professional (CHDP)

Languages

• English: Fluent

Advantageous

• Experience with virtualization technologies (e.g. VMware): Hands-on experience with virtualization platforms for creating and managing virtual machines.
• Familiarity with IT asset management: Knowledge of tools and methods for tracking IT assets.

Benefits

• Comprehensive health benefits including dental and vision
• Generous 401(k) plan with company match
• Paid vacation and sick leave
• Access to training and certification programs

Company Culture

• Innovation: We encourage innovative thinking and value creative solutions to challenges.
• Work-Life Balance: We support a healthy work-life balance and provide flexible work options.
• Employee Recognition: We celebrate our employees' achievements and encourage recognition among peers.