Guest Services Supervisor

Job Description

Join our team as a Guest Services Supervisor where you’ll be responsible for ensuring that guest concerns are promptly addressed and that our service levels are consistently high. You'll play a crucial role in coaching staff and creating memorable experiences for our guests.

Responsibilities

• Provide leadership and direction to the guest services team.
• Ensure operational procedures are followed by all staff members.
• Monitor guest experiences and identify areas for improvement.
• Assist with the management of front desk operations and reservation systems.
• Establish and maintain professional relationships with guests.
• Prepare reports on guest satisfaction and staff performance.

Requirements

Education

• Associate's degree in Hospitality Management or a related field
• Bachelor's degree is an asset

Experience

• 3+ years of experience in hotel management or guest services

Technical Skills

• Guest Relationship Management
• Reservation Systems Proficiency

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Certified Hospitality Professional (CHP)
• CPR and First Aid Certification

Languages

• English: Fluent

Advantageous

• Strong organizational skills: Ability to multitask and manage time effectively in a busy environment.
• Experience in event coordination: Familiarity with coordinating hotel events and functions.

Benefits

• Health, dental, and vision coverage
• Generous paid time off package and holiday observance
• 401(k) plan with matching contributions
• Employee perks and discounts

Company Culture

• Innovation: We encourage innovative ideas that enhance our service experience and boost efficiency.
• Diversity and Inclusion: We value diversity and are committed to an inclusive workplace that respects all perspectives.
• Continuous Improvement: We strive for continuous improvement to keep pace with changing hospitality trends.