Travel Guides

Job Description

We are looking for enthusiastic Travel Guides to help our clients navigate a variety of destinations and cruise options. The ideal candidate will have a passion for travel and strong interpersonal skills to provide exceptional service and recommendations tailored to clients’ needs.

Responsibilities

• Guide clients through planning their vacation from start to finish by offering tailored advice and recommendations.
• Handle customer requests and issues, ensuring all concerns are resolved efficiently and professionally.
• Collaborate with the sales team to promote new cruise packages and special offers.
• Develop and maintain a network of travel industry contacts to improve service offerings.
• Analyze customer feedback and sales data to improve service quality and client satisfaction.
• Participate in promotional events and industry conferences to represent the company.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Travel and Tourism is preferred

Experience

• 2+ years in travel industry or customer service environments

Technical Skills

• Sales Proficiency
• Computer Literacy

Soft Skills

• Teamwork
• Adaptability

Certifications

• Certified Travel Associate (CTA)
• Destination Specialist Certification

Languages

• English: Fluent

Advantageous

• Familiarity with travel insurance products: Understanding of various travel insurance options and how to offer them to clients.
• Experience in customer relationship management: Proven ability to maintain customer relationships through effective communication and follow-up.

Benefits

• Comprehensive health, dental, and vision plans
• 401(k) plan with generous employer contributions
• Flexible schedule options with remote work ability
• Employee discounts on travel packages

Company Culture

• Inclusivity: We strive to create an inclusive environment where diverse backgrounds and ideas are celebrated.
• Recognition: We appreciate the hard work and dedication of our team, recognizing achievements and milestones.
• Work-Life Balance: We value our employees’ time and encourage a healthy work-life balance through flexible schedules.