Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you will play a crucial role in providing technical assistance to our clients, resolving issues promptly and effectively. You will be the go-to person for diagnosing hardware and software problems and implementing solutions to enhance workstation performance.

Responsibilities

• Diagnose hardware and software issues and provide solutions.
• Configure software applications and upgrades as necessary.
• Assist in developing IT policies and procedures.
• Monitor and report on user feedback concerning workstation effectiveness.
• Participate in disaster recovery drills and help plan software audits.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• CompTIA Network+ certification

Experience

• 2-4 years of experience in workstation support.

Technical Skills

• Active Directory
• Troubleshooting Network Issues

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Cisco Certified Network Associate (CCNA): Certification in networking technologies.
• Experience with Help Desk Software: Familiarity with tools like ServiceNow or Zendesk.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Flexible work hours and a supportive work environment
• Wellness programs and employee assistance
• Opportunities for career advancement

Company Culture

• Innovation-Driven: We encourage out-of-the-box thinking and innovative solutions.
• Supportive Atmosphere: Our team is dedicated to supporting each other and sharing knowledge.