ATM Manager

Job Description

Join our dynamic team as an ATM Manager, where you will oversee the daily operations of our automated teller machines across the region. You will be responsible for ensuring system reliability, managing a skilled team of technicians, and maintaining high service standards.

Responsibilities

• Lead daily operations for the ATM network ensuring high availability.
• Coordinate regularly with the customer service team regarding user inquiries and complaints.
• Analyze operational data to identify areas for improvement.
• Implement marketing strategies to promote ATM usage.
• Ensure all technicians are well-trained and equipped to handle technical issues.
• Prepare reports on performance metrics for senior management review.

Requirements

Education

• Bachelor's degree in Finance or related field

Experience

• 5+ years of experience in banking operations, focusing on ATMs

Technical Skills

• Regulatory Compliance
• Vendor Management

Soft Skills

• Analytical Thinking
• Interpersonal Skills

Certifications

• Certified ATM Technician

Languages

• English: Fluent

Advantageous

• Experience in operational audits: Knowledge in conducting audits to ensure compliance and efficiency.
• Familiarity with automated banking systems: Experience with systems that enhance customer banking experience.

Benefits

• Comprehensive health and wellness programs
• 401(k) retirement plan with generous matching
• Vacation and paid time off
• Support for continuing education

Company Culture

• Continuous Learning: We provide opportunities for personal and professional growth through training and workshops.
• Community Engagement: We believe in giving back to the community, encouraging volunteer participation among employees.