Telephone Operator

Job Description

We are seeking a Telephone Operator responsible for managing incoming calls and assisting clients with their inquiries. The individual will ensure accurate quoting and communication, providing a high level of customer service.

Responsibilities

• Develop and maintain comprehensive knowledge of product offerings.
• Utilize CRM software for tracking client interactions.
• Assist in identifying trends in pricing and client needs.
• Support team members in ad-hoc projects as needed.
• Contribute to process improvement initiatives within the quoting process.

Requirements

Education

• Associate's degree in a related field is preferred

Experience

• 2+ years of experience in customer service or sales support

Technical Skills

• Customer Relationship Management (CRM) Tools
• Data Entry

Soft Skills

• Problem-Solving Skills
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Bilingual abilities: Ability to communicate effectively in Spanish or other languages is a plus.
• Experience with enterprise resource planning (ERP) systems: Hands-on experience with ERP tools such as SAP or NetSuite.

Benefits

• Comprehensive health coverage
• 401(k) retirement plan with employer matching
• Generous PTO policies
• Employee training and development programs

Company Culture

• Innovation: Encouraging creative thinking and new ideas is at the heart of what we do.
• Respect and Inclusion: We are committed to respecting diverse perspectives and fostering an inclusive workplace.
• Accountability: We hold ourselves accountable for our actions and the impact we have on our clients.