IT Support Technician

Job Description

As an IT Support Technician at Top Tech Solutions, you'll be instrumental in helping clients resolve their IT issues. Your expertise in both hardware and software will enhance our support capabilities while creating a positive user experience.

Responsibilities

• Respond to support tickets in a timely manner.
• Conduct regular system maintenance and updates.
• Provide feedback on support trends and areas for improvement.
• Coordinate with external vendors for issue resolution.
• Participate in IT projects as required.

Requirements

Education

• Associate's degree in Information Technology or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 2-4 years of experience in IT support or a related field

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Adaptability
• Analytical thinking

Certifications

• CompTIA Network+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of IT security principles and practices.
• Scripting skills: Basic scripting knowledge to automate tasks.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) retirement plan with generous match
• Paid vacation and sick leave
• Opportunities for professional growth

Company Culture

• Innovation: Encouraging innovative ideas and solutions from all team members.
• Inclusivity: We are committed to building an inclusive workplace for all.
• Respect and Integrity: We maintain a culture of respect and integrity in all interactions.