IT Support Specialist

Job Description

As an IT Support Specialist, you will be vital in ensuring that our technical support services run smoothly. This involves troubleshooting hardware and software issues, assisting employees with technical challenges, and maintaining overall network functionality. Your role is crucial in creating a seamless IT environment for our personnel.

Responsibilities

• Respond to technical support inquiries via phone, email, and in-person.
• Maintain a knowledge base of technical procedures and troubleshooting steps.
• Assist in the training of staff on new software or technologies.
• Perform regular system backups and recovery operations.
• Assist in executing IT projects and system upgrades.
• Evaluate and recommend new technologies and software tools.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications preferred

Experience

• 2+ years in IT support or help desk roles

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience in a multi-site support role: Experience providing IT support for multiple locations or remote offices.
• Familiarity with asset management tools: Experience managing IT assets and inventory efficiently.

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible working hours
• Generous paid time off
• 401(k) plan with company match

Company Culture

• Team Orientation: We promote a team-oriented atmosphere where collaboration is key.
• Innovation: Our team is encouraged to innovate and improve processes continually.
• Learning Environment: We believe in ongoing education and support professional growth.