Eligibility Interviewers, Government Programs

Job Description

We are seeking a detail-oriented Case Coordinator to manage and coordinate case files for government programs. The candidate will facilitate interviews, assist in legal documentation, and ensure all processes run smoothly.

Responsibilities

• Conduct thorough interviews with clients to determine eligibility for programs.
• Assist in preparing and filing necessary legal documents.
• Create reports on case status and client feedback for management.
• Develop strong relationships with clients to foster trust and understanding.
• Evaluate case files and provide recommendations for case processing.
• Ensure confidentiality of client information at all times.

Requirements

Education

• Bachelor's degree in Public Administration or a related field
• Master's degree is preferred

Experience

• 3+ years of experience in a legal or client services role

Technical Skills

• Legal Research Tools
• Document Management Systems

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Certified Case Manager (CCM)

Languages

• English: Fluent

Advantageous

• Experience working with vulnerable populations: Understanding the needs and concerns of diverse clients.
• Knowledge of government assistance programs: Familiarity with programs like SNAP, TANF, or Medicaid.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) plan with a generous matching contribution
• Flexible scheduling options
• Employee wellness programs including counseling and fitness memberships

Company Culture

• Innovation: Encouraging new ideas and approaches to service delivery.
• Respect and Integrity: We uphold high ethical standards and treat everyone with respect.