Computer Network Support Specialist

Job Description

As a Computer Network Support Specialist, you will play a crucial role in setting up, maintaining, and troubleshooting network systems for our clients. This position requires strong problem-solving abilities and excellent communication skills to effectively assist clients and document processes.

Responsibilities

• Configure network settings and security protocols for various client installations.
• Monitor network performance and resolve issues proactively.
• Assist in the implementation of IT projects and system upgrades.
• Collaborate with team members to optimize network operations.
• Prepare reports on network performance and suggest improvements.
• Participate in training sessions to enhance your technical and customer service skills.

Requirements

Education

• Associate's degree in a related field is acceptable

Experience

• 1-2 years of experience in a technical support role

Technical Skills

• Remote Access Tools
• Virtualization Technologies

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• CompTIA A+

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity practices: Understanding of network security principles and protocols.
• Experience with ITIL framework: Knowledge of IT service management best practices.

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) retirement savings plan with matching
• Flexible work hours
• Strong emphasis on work-life balance

Company Culture

• Diversity and Inclusion: We are committed to creating an inclusive workplace where all voices are valued and heard.
• Work-Life Balance: We prioritize the well-being of our employees by promoting a healthy work-life balance.
• Flexible Work Environment: We offer options for remote work and flexible hours to accommodate personal needs.