Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you will be essential in resolving technical issues and providing exceptional support for personal computers across the organization. You will troubleshoot hardware and software problems, install applications, and train users on best practices.

Responsibilities

• Deliver top-notch technical support to staff for personal computers and software applications.
• Diagnose and troubleshoot computer hardware and software problems.
• Assist in installing and configuring desktop and laptop systems.
• Maintain inventory of computer hardware and software licenses.
• Prepare technical documentation for user guides and troubleshooting.
• Assist with network troubleshooting and connectivity issues.
• Train users on best practices and new IT tools.
• Participate in IT project implementations.

Requirements

Education

• Bachelor's degree in IT, Computer Science, or related field

Experience

• 2+ years of experience in a PC support role

Technical Skills

• PC Hardware Knowledge
• Windows OS Proficiency
• Networking Fundamentals
• Software Installation
• Remote Support Tools

Soft Skills

• Communication Skills
• Problem-solving Ability
• Customer Service Orientation

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Virtual Environments: Knowledge of virtual machines and cloud-based services.
• Networking Administration Skills: Experience managing network infrastructure and security.
• Mobile Device Support: Ability to assist users with mobile device issues.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Employee discounts on tech products

Company Culture

• Team Collaboration: We believe in the power of teamwork to achieve technology goals.
• Innovation Focus: Encouraging new ideas and solutions within our IT department.
• Continuous Training: We provide opportunities for continuous education and skills advancement.