IT Support Technician

Job Description

As part of our IT Support and Administration team, the IT Support Technician will handle troubleshooting, hardware installations, software configurations, and user support. Your contributions will be vital in maintaining our technology infrastructure and ensuring user satisfaction.

Responsibilities

• Assist in maintaining hardware and software inventory records.
• Identify and escalate complex issues to senior staff.
• Participate in disaster recovery planning and testing.
• Assist in optimizing network configurations and server performance.
• Conduct regular system backups and ensure data integrity.
• Stay current with IT trends and implement relevant technologies.
• Manage user accounts and access controls within the organization.
• Provide support to remote employees as necessary.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications like CompTIA Network+ are a plus

Experience

• 3+ years of experience in IT support and administration

Technical Skills

• Linux OS
• Customer Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Network+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience with VoIP technology and configurations.
• Background in project management: Knowledge of project management methodologies is an advantage.

Benefits

• Comprehensive health coverage including dental and vision
• 401(k) with generous matching contributions
• Paid vacation and sick leave
• Opportunities for remote work

Company Culture

• Collaboration: We believe in teamwork and open communication for success.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.
• Innovation: We embrace creativity and encourage innovative thinking across all teams.