IT Support Technician

Job Description

Looking for an IT Support Technician who can thrive in a fast-paced environment. Your responsibilities will include diagnosing issues, providing tech support, and collaborating with team members to enhance our IT services. If you have a strong understanding of IT systems and enjoy helping others, we'd love to meet you.

Responsibilities

• Provide comprehensive technical support to all staff and clients.
• Manage the installation of IT equipment and software applications.
• Assist in managing backups and IT security measures.
• Conduct regular maintenance checks on IT systems.
• Offer follow-up support to ensure complete resolution of issues.
• Work closely with vendors for hardware and software procurement.

Requirements

Education

• Associate's degree in Computer Science or related field
• Relevant certifications such as CompTIA Network+ are a plus

Experience

• 2+ years of experience in a similar role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with virtualization technologies: Knowledge of tools like VMware or Hyper-V.
• Experience in project management: Skills in overseeing IT initiatives from start to finish.

Benefits

• Comprehensive health insurance benefits
• Retirement savings plan with company contribution
• Generous paid leave policy
• Support for continuing education and certifications

Company Culture

• Innovation-Driven: We encourage creative solutions and aim to push boundaries in IT.
• Flexible Work Arrangements: We offer flexible schedules and remote work options whenever possible.
• Employee Appreciation: We recognize the hard work and contributions of our staff regularly.