Hospitality Manager

Job Description

We are seeking a passionate and experienced Hospitality Manager to oversee the daily operations of our hotel in New Orleans. The ideal candidate will excel in enhancing guest experiences and managing front-line staff effectively, ensuring the hotel's objectives are met while maintaining high-quality service.

Responsibilities

• Lead hotel staff formations and maintain a culture of outstanding service.
• Prepare reports on hotel operations and guest feedback for management.
• Assist in staff recruitment and onboarding processes.
• Implement training programs for ongoing staff development.
• Coordinate with various departments to ensure seamless hotel operations.
• Conduct regular audits to ensure compliance with operational standards.
• Manage vendor relationships to ensure quality services and supplies.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus

Experience

• 5+ years of experience in hospitality management or a related field

Technical Skills

• Customer Service
• Financial Management

Soft Skills

• Leadership
• Communication

Certifications

• Certified Hospitality Administrator (CHA)
• ServSafe Food Protection Manager Certification

Languages

• English: Fluent
• Spanish: Conversational

Advantageous

• Experience with various hospitality management software: Familiarity with tools like Opera, Maestro, or similar platforms.
• Knowledge of local hospitality industry trends: Understanding of the New Orleans hospitality market dynamics.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health insurance plans
• Paid time off and holiday pay
• Opportunities for professional development

Company Culture

• Guest-Centric Approach: We prioritize guest satisfaction and aim to exceed their expectations with every interaction.
• Teamwork: Our culture fosters collaboration, respect, and shared success among team members.
• Innovative Thinking: We encourage creative problem-solving and innovative solutions to improve guest experiences.