IT Support Specialist

Job Description

We are seeking an IT Support Specialist who is passionate about technology and customer service. As the first line of support for our employees and clients, you will troubleshoot hardware and software issues, provide exceptional service, and ensure all systems run smoothly.

Responsibilities

• Support the IT team in implementing new technologies and upgrades.
• Collaborate with other departments to understand their IT needs and facilitate solutions.
• Schedule and perform maintenance on devices and IT infrastructure.
• Assist in the development and implementation of IT policies and procedures.
• Help with data backups and recovery procedures as needed.
• Participate in ongoing training to stay current with technology trends.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications are a plus

Experience

• 5+ years of experience in technical support roles

Technical Skills

• Mac OS
• ITIL Framework

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Windows Server Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Remote Desktop Software: Ability to support users remotely via software tools.
• Proficiency in Scripting: Knowledge of scripting languages to automate common tasks.

Benefits

• Comprehensive health benefits and support for wellness programs
• Generous PTO and holidays
• Continuous professional development opportunities
• Employee recognition and rewards programs

Company Culture

• Empowerment: We empower our employees to take initiative and make impactful decisions.
• Flexibility: Our company supports work-life balance with flexible working hours.
• Innovation Culture: We encourage creativity and the exploration of new ideas within our teams.