IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a vital role in providing technical support to our employees and clients. This position requires strong troubleshooting skills, the ability to manage help desk tickets, and a commitment to delivering excellent service.

Responsibilities

• Provide exceptional customer service while resolving technical issues.
• Conduct system backups and data recovery process checks.
• Assist in setting up and troubleshooting remote work technologies.
• Ensure compliance with IT policies, procedures, and security best practices.
• Actively participate in team meetings and contribute to process improvements.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are a plus

Experience

• 3+ years of experience in an IT support role

Technical Skills

• macOS
• ITIL Framework

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Basic knowledge of VoIP technology and systems.
• Experience with cybersecurity best practices: Understanding of security protocols and practices in IT support.

Benefits

• Health, dental, and vision insurance
• Flexible working hours
• Employee assistance program
• Tuition reimbursement for ongoing education

Company Culture

• Diversity: We believe in building a diverse team that reflects the communities we serve.
• Collaboration: Open communication and collaboration are key aspects of our work culture.
• Work-Life Balance: We support work-life balance for all employees, providing flexibility when needed.